Orders placed within 3pm will be ship on the same day
The standard shipping cost in Italy is €4.90 but if you spend more than €39 it’s free!
Shipments across Italy in 3-5 working days, with the exception of Calabria, Sardinia, Sicily, which may take a day more.
And if you are in a hurry, you can choose our express shipment: for 6.90€* you’ll get your order in 1-2 working days.
* 2€ for orders over 39€
Standard shipping costs are €9.90 for Austria, Belgium, Croatia, Denmark, Finland, France, Wales, Germany, England, Northern Ireland, Eire, Luxembourg, the Principality of Monaco, the Netherlands, Portugal, Scotland, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla).
€15.90 for Bulgaria, Estonia, Greece, Latvia, Lichtenstein, Lithuania, Norway, Poland, Czech Republic, Slovakia, Romania, Hungary.
Deliveries are assured between 09.00 am and 06.00 pm from Monday to Friday.
RETURNS AND REFUND
You may request to return any product within 14 days from the date of delivery.
Simply send an e-mail to firstname.lastname@example.org indicating the order number in the subject, and in the body giving your details and the product you wish to return and we will provide you with the details of how to return the goods.
Shipping costs are for our account for return shipments from Italy, while the customer shall bear the shipping costs for returns from other countries unless the product does not conform to the order.
You are advised to use a traceable shipping method as we shall not be liable for returns which have not been delivered to our premises.
Make sure that the product is in the same condition it was in when delivered to you otherwise we will not be able to accept and refund the goods.
As soon as we receive the returned goods, they will be checked; if they pass the inspection the refund will be paid, except shipping costs eventually paid for the delivery, within 5 working days.